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What areas do you serve?

We are located in Kitchener, Ontario, Canada, and our primary service areas include Kitchener, Waterloo, and Cambridge. Additionally, we serve some surrounding areas outside of the Waterloo Region and some cities in the Greater Toronto Area.  You can find our full service area at the bottom of the page.

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How much time is require for set-up? ​

We require at least 1 hour for simple setups (e.g., signage with minimal décor) and 2–4 hours for larger or more elaborate balloon installations.

 

Do you handle full event planning, rentals, or vendor coordination?
That’s Pretty Fancy Events focuses exclusively on event design and décor, including balloon décor, event styling, and focal installations. We do not manage rentals or vendor coordination. Our goal is to create beautiful, memorable celebrations so you can relax and enjoy your event while we handle the decorating.  Click here to explore our services or visit our home page.

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How long will the balloons last?​

We pride ourselves on using only high-quality balloons and materials. However, some balloons may pop, oxidize, or deflate sooner than anticipated. Generally, outdoor balloons typically last 1 to 2 days, while indoor balloons can last up to 2 weeks. However, we can not guarantee this as factors like temperature or sun exposure can play a role in how long they will last. As a result, we cannot guarantee the duration of time your balloons will last after delivery.

 

How soon do I need to book?

Earlier booking is encouraged for peak dates.  For standard décor and installations, we recommend booking 3–6 weeks in advance.
For corporate events, we recommend booking 6–8+ weeks in advance to allow for planning and coordination.  While last-minute requests may be possible, availability is not guaranteed.

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Do you have delivery and installation fees? ​

Yes, we offer delivery and installation!  Our installation fee is 20% of your balloon order subtotal and our delivery fee starts at a minimum of $30, regardless of distance.

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Where can I pick up ?

We bring it to you! Delivery rates are tailored to your location. See our full service area at the bottom of the page.

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Deposit Policy
Deposits help us reserve your date and start planning your perfect setup. All deposits are non-refundable:

• Romantic room setups: 50%

• All other services: 20%

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Consultation / Design Fee

Starting at $75, our packages include mockups, planning, and one revision. For corporate clients, comprehensive planning packages start at $125. Additional revisions are available for a fee

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What is your cancellation policy?

Deposits are non-refundable. If you must cancel your event set-up, your initial deposit may be reallocated to another date and time based on availability.

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I’m ready to book, how do I get started?

We're thrilled that you've chosen us to help plan your event, and excited to help bring your celebration to life!  Let’s get started.  Check the contact info at the bottom of the page.

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