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What areas do you serve?

We are located in Kitchener, Ontario, Canada, and our primary service areas include Kitchener, Waterloo, and Cambridge. Additionally, we serve some surrounding areas outside of the Waterloo Region and some cities in the Greater Toronto Area.  You can find our full service area at the bottom of the page.

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How much time is require for set-up? ​

We require at least 1 hour for simple setups (e.g., signage with minimal décor) and 2–4 hours for larger or more elaborate balloon installations.

 

Do you handle full event planning, rentals, or vendor coordination?
That’s Pretty Fancy Events focuses exclusively on event design and décor, including balloon décor, event styling, and focal installations. We do not manage rentals or vendor coordination. Our goal is to create beautiful, memorable celebrations so you can relax and enjoy your event while we handle the decorating.  Click here to explore our services or visit our home page.

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How long will the balloons last?​

We pride ourselves on using only high-quality balloons and materials. However, some balloons may pop, oxidize, or deflate sooner than anticipated. Generally, outdoor balloons typically last 1 to 2 days, while indoor balloons can last up to 2 weeks. However, we can not guarantee this as factors like temperature or sun exposure can play a role in how long they will last. As a result, we cannot guarantee the duration of time your balloons will last after delivery.

 

Can I customize my design?​
Yes! Every design is fully customized to your vision. You can provide your own design idea or reference image, or choose to add a custom mockup if you'd like help visualizing your design before production. One revision is included to refine your design and ensure it meets your expectations.

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Can I provide my own balloons?

We kindly do not work with client-supplied balloons. To ensure the highest quality and consistency in our designs, we only use our own professional-grade, high-quality balloons that meet our styling standards and guarantee the best results for your setup. 

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Do you offer outdoor setups?

Outdoor setups are available only when conditions are safe and suitable, including stable ground, appropriate weather, and wind conditions. Please note that balloons are sensitive to environmental factors such as heat, sun exposure, and temperature changes, which may affect their durability and can cause premature popping, fading, or changes in appearance. As a result, we cannot guarantee the longevity of balloon installations once delivered or installed outdoors.

 

How soon do I need to book?

Earlier booking is encouraged for peak dates.  For standard décor and installations, we recommend booking 3–6 weeks in advance.
For corporate events, we recommend booking 6–8+ weeks in advance to allow for planning and coordination.  While last-minute requests may be possible, availability is not guaranteed.

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Delivery & Pickup ?
We offer delivery for all setups. While we do not currently operate a pickup location, we can arrange a convenient meetup point for grab-and-go items if required.

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Deposit Policy

Deposits help us reserve your date and start planning your perfect setup. All deposits are non-refundable and set at 50% of the total booking amount.

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Consultation / Design Fee

Starting at $75, our packages include a custom design mockup, planning, and one revision. Additional revisions are available at $15 each.

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What is your cancellation policy?

Deposits are non-refundable. If you must cancel your event set-up, your initial deposit may be reallocated to another date and time based on availability.

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I’m ready to book, how do I get started?

We’re so excited you’ve chosen us to help bring your celebration to life! Let’s get started. You can reach us directly through our contact page or email us at heyprettyfancy@gmail.com. You’ll also find our contact details listed at the bottom of the page for your convenience.

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