Beautifully Designed. Thoughtfully Styled.
Boutique Event Design
Frequently Asked Questions
What areas do you serve?
We are based in Kitchener, Ontario, and proudly serve Kitchener, Waterloo, Cambridge, and surrounding areas throughout the Waterloo Region. We also take on select events throughout the Greater Toronto Area and surrounding communities. Because every event is unique, service availability may vary by location and event size. You can find our full service area at the bottom of our website.
What services do you offer?
That’s Pretty Fancy Events is a boutique event design studio specializing in thoughtfully styled celebrations and memorable event experiences. Our services include event design, event styling, balloon décor, focal installations, backdrops, tablescapes, signage, and other custom décor elements designed to bring your vision to life. Whether you need a beautifully styled focal area or complete décor direction for your celebration, we create designs that feel intentional, elevated, and uniquely yours.
Do you offer full event planning?
Our focus is event design and décor, rather than full-service event planning. We can help bring your event aesthetic together through design direction, décor selection, styling, installations, and visual details. We do not currently provide full event planning, rental management, or vendor coordination. If you already have your event logistics and vendors in place and need someone to make everything look beautifully cohesive, that’s where we come in.
Can I customize my event design?
Absolutely. Customization is at the heart of what we do. We work with you to create a design that reflects your event, personality, colour palette, and overall aesthetic. You are welcome to share inspiration images, colour palettes, Pinterest boards, or ideas that you love. Depending on your service or package, a custom design concept or mockup may be provided to help visualize the finished look before production.
Do you offer design consultations?
Yes! Design consultations are available for clients who would like help developing their event vision or determining the best décor direction for their celebration. Our Design Consultation is $75 and may include discussing your vision, colour palette, event aesthetic, décor needs, and overall design direction. For applicable custom design projects, your consultation may also include a design concept/mockup and one revision. The consultation fee can be applied toward your event décor investment when you move forward with your booking.
How far in advance should I book?
We recommend booking as early as possible, especially for weddings, milestone celebrations, pre-weddings ,corporate events, showers and peak-season dates. For Full Event Design and larger custom projects, we recommend booking 8–12+ weeks in advance. More complex events may require 12–16+ weeks to allow sufficient time for design development, sourcing, production, and styling preparation.
For smaller décor installations and focal pieces, we recommend booking approximately 3–6 weeks in advance.
Last-minute requests may be accommodated when our schedule allows, but availability is not guaranteed.
How much time is required for setup?
Setup time depends on the size and complexity of your event design. Simple installations may require approximately 1 hour, while larger or more detailed designs may require 2–4+ hours for installation and styling. Your estimated setup time will be determined based on the scope of your event and confirmed during the booking process.
Do you offer balloon décor?
Yes! Balloons remain one of our specialties and are available as part of our event décor services. We use premium, professional-grade balloons and incorporate them thoughtfully into our designs when they complement the overall aesthetic of the event. From organic balloon installations to statement focal pieces, balloons can be incorporated as one element of a larger event design rather than being the sole focus.
How long will balloon installations last?
We use high-quality, professional-grade balloons and materials; however, balloon longevity cannot be guaranteed. Indoor balloon installations can often last several days to two weeks or longer depending on the environment. Outdoor installations are significantly more affected by weather and may have a much shorter lifespan. Heat, humidity, direct sunlight, wind, temperature changes, and other environmental conditions can cause balloons to pop, oxidize, fade, or deflate. Because these factors are outside of our control, we cannot guarantee the lifespan or appearance of balloon décor after installation.
Do you offer outdoor setups?
Yes, outdoor installations may be available depending on the location, weather, surface, and overall setup conditions. Outdoor décor and balloons are particularly sensitive to heat, direct sunlight, wind, humidity, and temperature changes. These conditions can affect the appearance and longevity of an installation and may result in premature popping, fading, or other damage. For safety and quality reasons, we reserve the right to modify or decline an outdoor installation if conditions are not suitable.
Can I provide my own balloons or décor?
To maintain the quality, consistency, and overall aesthetic of our designs, we do not work with client-supplied balloons. We use our own professional-grade materials and carefully select décor elements to ensure the finished installation meets our design and quality standards. For certain event design projects, client-owned décor may be incorporated at our discretion. This can be discussed during your consultation.
Do you offer delivery?
Yes. Delivery is available for our event décor and installation services. Delivery and installation fees vary depending on the event location, size of the order, and scope of the setup. These fees will be outlined in your proposal. We do not currently operate a public pickup location. Grab-and-go arrangements may be available by appointment for select items.
Do you offer rentals?
Our primary focus is event design, décor, and styling rather than operating as a traditional rental company.
Select décor pieces or props may be available as part of a design package or on a rental basis depending on the item and event. If you're looking for a specific piece, feel free to ask and we'll let you know what may be available.
What is required to secure my date?
A 50% non-refundable deposit is required to secure your event date and begin the design and preparation process. Your date is not considered officially booked until the required deposit and signed agreement have been received. If you need to cancel your event, the initial deposit remains non-refundable but may be transferred toward a new event date, subject to availability and any applicable terms outlined in your agreement.
The remaining balance is due in full no later than 14 days before your event date. Final payment must be received by the stated due date for your booking to remain confirmed and for the event services to proceed. Your booking is considered fully paid once the remaining balance has been received.
What is your cancellation policy?
Deposits are non-refundable. If you need to cancel your event, your deposit may be eligible to be transferred to a new event date, subject to availability and the terms outlined in your agreement. Because each event is customized and production may begin before the event date, additional cancellation terms may apply depending on the stage of your project.
What happens after I inquire?
Once you submit an inquiry, we'll review your event details, date, location, and décor needs. If your event is a good fit for our services, we'll guide you through the next steps, which may include a consultation, design discussion, proposal, and booking. Once your booking is secured, we'll begin developing the details of your event design and bringing the vision together.
I’m ready to book. How do I get started?
We'd love to create something beautiful for your event! Start by submitting an inquiry through our contact page with your event date, location, event type, guest count, and a little about what you're envisioning.
You can also reach us at heyprettyfancy@gmail.com. From there, we'll help you determine the best next step for your event.